Frequently asked questions about our taxi service

Our taxi service runs every day of the year, including Sundays and bank holidays, 24 hours a day. In other words, we are available 24/7. You can book at any time of day. If you need us in the early hours of the morning, you should make your booking through any of our contact channels during the 24 hours of the previous day.

If you want to arrange a car in advance to take you anywhere in the region, you can do so by phone at any time of day or during the 48 hours before the transfer. So if you like to plan ahead and have your itinerary well organised, you can book your taxi and you will no longer have to worry about arriving on time.

It is very simple. Whether you call or contact us at the very moment you need the transfer or well in advance, the procedure is the same. As soon as the transfer details are agreed, we will look for an available vehicle close to where you are staying so that it can quickly pick you up at the place you tell us. You can also look for one of the fixed ranks that our company has set up all over the city. To find them, just look for a blue sign with a white letter T. At these points you can hail a taxi simply by waving your hand for it to stop.

If you need a taxi to get to the airport on time or to pick you up as soon as you get off the plane, just call us to book the service. One of our vehicles will set off immediately to take you to your destination efficiently and in the greatest comfort. You can book at any time. If you need us in the early hours of the morning, you can book by phone from the day before.

The length of the journey to the airport obviously depends on the distance from your starting point to the airport. To give you an idea, from central Madrid the journey can take around 30 minutes. Of course, it can vary because of traffic or if you travel at rush hour. To avoid these delays, our call centre can tell you the best time to set off. This will save you trouble and you will arrive in good time for your flight. In the early hours of the morning, the journey to the airport can be shorter because the roads are clear.

The pickup point for going to the airport or anywhere else in the Madrid region will be wherever you choose. And if you are arriving in Madrid, we can pick you up at the airport at exactly the time you tell us. With us you will definitely get the most relaxed, safe, comfortable and efficient way of reaching wherever you want to go. Of course, wherever you happen to be.

Our services are varied and aim to meet the needs of different types of customers. They include the following: Pre-booked service: A service designed for customers who need to plan their transfer in advance. It is a great advantage for people who need to be taken to Adolfo Suárez Madrid-Barajas Airport or picked up there. 24/7 hours: We are available 24 hours a day, all year round. Service for businesses: To make it easier to transfer business groups, we have vehicles that can carry up to 8 people. This service works very well for events, business trips and much more. In these cases, we offer special rates. Intercity journeys: We provide transfers to and from various places around the city of Madrid. So if you want to visit places such as Segovia, Toledo, Leganés and many more, we can take you there in the greatest comfort and safety.

Our fares are fixed and depend on the distance to be covered. If you need to get from central Madrid to Adolfo Suárez Madrid-Barajas Airport or vice versa, the price is €30. But if the route is from the western area (Aravaca, Cuatro Vientos, Batán, etc.) to the airport, the fare is €45. If you want to go to towns or cities near Madrid, we also have fixed fares for these transfers. For example, taking you to Alcalá de Henares costs just €50. You can check all the fares on our website. For businesses we also have special prices tailored to each particular situation. In those cases we give you a quote based on your requirements.

To make the service easier for our customers to use, we have introduced several payment methods. So you can pay however you prefer: from traditional cash payment to credit and debit cards. This is possible because all our vehicles are equipped to take payment with all kinds of cards: Visa, Mastercard, Amex, Diners, etc. So you will not have to worry about how to pay.

The taxi service we provide guarantees punctuality and cars in good condition, comfortable and fitted with everything you need to feel at ease. In addition, our drivers are duly certified and comply with all legal requirements and traffic regulations. We also guarantee vehicles free of viruses and germs, as we disinfect them with hydrogen peroxide and steam. So with us you will not have to worry about your health while you travel. You can therefore be sure that we will take you to your destination on time, without any stress and at fixed fares.